Shipping

Our goal is to provide ultra-fast shipping combined with detail & precision so your order is received quickly without any errors or problems. Simply put, our goal is to meet and exceed every need, and our staff at SAB will provide maximum effort to make sure every order placed with us is the number one priority.

Free shipping worldwide is provided for orders over $190.00 by UPS air shipment (includes the US)

*Except for specific large volume items (such as Carry bags, Canopy, Boom)

Estimated Times Of Delivery

Estimated delivery of your order can vary greatly depending on your location and which shipping method you choose. Estimated delivery time is usually 3-5 business days for UPS express shipping, and 7-10 business days for UPS standard shipping.

We do our very best to ship your order the same day we receive it, and although not guaranteed, our shipping team will work hard to ship your order same day, or the following business day, once your order has been received.

Orders placed in the morning (before 10:00 am VN time GMT+7) will be shipped out the same day.

High Demand Order Processing

Due to high order demand that coincide with holidays, promotions or specials, our shipping team will sometimes process orders over the weekend, and orders will be noted as "Complete" status with active tracking information during this time frame.

In the above circumstance, all such orders will be shipped the following business day, as our carriers only pick up Monday - Saturday, excluding holidays. If an order is noted as "Complete" with active tracking on a non-business day, this does not notate that the parcel has been passed off to the carrier, and does not count as an active shipping day.

Lost Orders - International

For international orders that have encountered a delay, please note our team can process a trace for you based upon the shipping method chosen.

If a trace is requested based upon the customers parcel, our staff will happily file a trace via the carrier and keep the customer up to speed based upon any relevant updates via the carrier.

Due to multiple factors outside of our control, please be aware that a trace can take several weeks to complete, as these processes involve communication between (2) differing countries. We will do the very best we can to resolve matters as rapidly as possible, so please be patient with us as we exhaust all resources to make sure your parcel is recovered.

Shipping FAQ's:

Do All Orders Over $190.00 will Qualify For Free Shipping?

Nearly all items we carry will qualify for Free Shipping Worldwide for an order over $190.00, but some selected items do not qualify either due to bulk, weight (such as Carry bags, Canopy, Boom)

I Just Received a Tracking Number, but It Doesn’t Work?

Once your order is shipped via UPS, the tracking number will not be active until the carrier picks up your order. Depending upon the carrier or method of shipping, this may take a few hours after the order is picked up.

I Want to Make A Change On My Order - How Can I Do?

If you just created an order and after 1 hour, you want to add or remove something in the order, you can contact our sales team as soon as possible at: [email protected] for assist.

My Package Is Delayed – How Can I Resolve?

If your order is delayed, please check your tracking number first, and if the tracking information has not changed after several days, please contact us. If delayed beyond an unusual norm, we can file a trace upon your behalf and do our best to find out where the parcel may be held up at. This is an exception to international orders, which can take multiple weeks to update.

My Order Arrived with Damage or Errors – How Can I Resolve?

In the case of any order errors or product damage not related to shipping, please send email to use at: [email protected]. For quick help, please have your order number ready so we can rapidly assist you.

In the case of product damage not related to shipping, our staff may request a photo of the product for our internal records, so please provide any pictures that may be requested at the discretion of our staff.

My Order Arrived with Shipping Damage – What Should I Do?

If your order arrives with apparent shipping damage, notify the carrier of the damage and refuse the shipment. If the order was left at your door with shipping damage, or you received the order with damage, please do not open the box; contact us for instructions, and we will be sure to assist.

I Want To Return My Order - What Should I Do?

If you already received your order, open the box and then change your mind and want to make a return, you can contact us at: [email protected], we will assist you. But keep in mind that you are fully responsible for shipping cost back to us plus any import tax for the shipment. After we got your shipment back, we will double check all parts, kits inside, and if all ok, the amount you got refund will be calculated by: Amound of total Order - Shippping costs to you - Import tax